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  • Are we interested in working with start-ups and niche brands?
    Absolutely, we do love working with start-ups and niche brands, as long as they are able to plan an appropriate budget. We are usually very flexible to tailor our approach and services to their unique challenges.
  • What is Mariya Design?
    Mariya Design is a boutique branding and design studio. We provide high-quality, bespoke services for diversified international clientele. While our primary focus is with branding, we feel capable to succesfully cover most spheres of design.
  • Do we follow any specific design standards or methodologies?
    We do keep up-to-date with trends and adhere to contemporary design, ensuring our work is always prominent, aesthetically pleasing and functionally effective.
  • Does Mariya Design specialize in any particular type of brands or industry?
    While we offer a broad range of expertise in virtually all design fields, our studio is particularly capable in bespoke branding solution aimed at consumer goods, tech services, food & beverage, cosmetics and lifestyle products.
  • Who is behind our studio?
    The founder and lead designer of Mariya Design is Mariya. She holds a Master's degree in Arts and brings along more than a decade of experience, skills and know-how in design and project management. The rest of the team consists of very capable and motivated specialists who contribute with skill and expertise on a project-by-project basis.
  • How do we manage to provide and maintain the level of our work?
    Our service quality comes as a result of rigorous thinking and precise execution, of multiple review stages, and of us always considering and implementing key design principles.
  • How do we operate with clients of different time zones?
    One main principle of Mariya Design that distinguishes us is that we rely solely on written correspondence. There are various communication and file sharing tools at our disposal, ensuring seamless collaboration between us and the client regardless of time difference, location and schedule.
  • Do we charge a consultation fee?
    Initial consultation is free and continues up to a point. Such deliberation allows us to understand your needs and suggest an appropriate service package for your project, with timeline and milestones.
  • How can you start a project with Mariya Design?
    Just contact us through our website form, or by email. We will be quick to reply and discuss your ideas, objectives and goals in relation to the available service packages.
  • Do we require you to book and participate in calls?
    No, we do not require nor partake in calls. Our policy is to rely on the most convenient, transparent and reliable type of correspondence - the written one. Mariya Design is proud to be a bespoke branding and design studio, and as such, we are prepared to walk that extra step for our clients. For clarity, time-saving and ease of mind, our communications are done solely in writing.
  • What services do we provide?
    Our branding and design services are generally offered as packages of various scope, including but not limited to: Logo Design, Brand Guidelines, Visual Identiy, Total Branding, Product Design and Packaging, etc. Each is tailored to meet your specific needs and objectives. We do feel capable of doing more and are usually flexible in our approach, so reach out if you have a project in mind.
  • Are our services under NDA by default?
    The short answer is NO. Although we are supporters of privacy and confidentiality, we are also keen on showcasing our skills, experience and know-how. Our diverse portfolio of completed projects serves as the main instrument of promoting our business, building reputation and attracting new customers. Thus, at our own discretion, we will show, depict, quote, reference, or otherwise promote ourselves using any completed project, excluding those under exact and active NDA's clauses. You, as a client, are able to ask us to sign an NDA before a project is agreed upon and commenced. However, please bear in mind that we do not provide this privilege for free. Be prepared for a increased project cost should you decide to go that route. Also, we withhold the right to decline accepting any project, should its NDA is perceived as too obliging or otherwise cumbersome to us.
  • Do we accept a project in a language different than English?
    Generally yes, but it depends! We boast significant experience working with clients from every continent, some of which represent world-renowned brands. That said, any communication still has to be done solely in English and in writing, on adequate businesslike level. If the client is capable of thoroughly explaining and defining their project requirements, and provides the necessary content and resources in a desired foreign language, for us it does not make too much difference.
  • Who are our services meant for?
    Mariya Design is a provider of premium work, and as such, our pricing might not be a fit for every budget. Still, there is a wide range of businesses capable of taking advantage of our skills and expertise. Keep in mind that a top-notch branding serves as the cornerstone of your company. It is worth the investment for all it repays eventually.
  • How often will you receive status updates about your project?
    Regular status updates are provided at key project phases and milestones. We are not shy to reach out and ask you for verification and feedback should the need arise, thus making certain we are moving in the right direction. Infrequent inquiries for a project status on your part are also welcomed.
  • What would you need to do before we start working on your project?
    Besides the required payment, you will need to fill a project questionnaire that will be provided by Mariya Design. It is a crucial element for us, in order to craft your design as good as possible. The more comprehensively you complete it, the better end results you will receive.
  • How do we approach a new client and/or project?
    Our way is personalized and collaborative. We start by carefully examining your needs and vision, to form a solid understanding about the job at hand. Then the creation phase follows - it is where the design tasks are meticulously worked upon and completed one by one, in order to produce a high-quality results and meet the expected goals.
  • What is the typical timeline for a project?
    The timeline varies greatly, based on individual project scope and complexity. Some take mere days, other may need weeks. After a preliminary consultation, we will provide a more or less dependable estimation of the time needed for your project completion. All of our service packages include deadline estimations by default. Keep in mind that client cooperation and responsiveness have a big impact of our capacity to deliver on time.
  • Could you participate only with a basic feedback at milestones and leave the creation part entirely to us?
    Yes, you can. In that case, you will have to trust us doing our jobs. If you choose this route, you will have to like what we come up with. Some clients wish to be much involved in their projects, others prefer to delegate the entire creative process to us. So far, the results have always been satisfactory. We are concordant and do our best either way.
  • Do we agree to be just a technical tool in your hands?
    For us, crafting memorable branding and design is beyond a job, but an art. There is a thought process behind each of our decisions and implementations. We rarely combine design elements out of thin air, as one logically leads to the other. Think how LEGO® bricks stack, for example. If you are looking for someone to ask about "move this left, move that right", we are certainly not the studio for such tasks.
  • How do we handle constructive feedback or criticism?
    Constructive feedback is a valuable opportunity for our improvement. If we perceive a criticism to be polite and justified, we are grateful and usually undertake the necessary actions to comply with it.
  • What is the point of clients being involved in their projects?
    Your involvement, at least in the form of regular reviews and approval, is important for achieving your expectations and desired results. If you remain connected to a project, it will be easier for us to tailor-fit the final deliverables to your initial vision. However, some clients choose to be less involved in their projects. We respect every preference in that regard.
  • Do we work with other agencies or freelancers?
    Usually no, but should the need arise, we are able to join forces and collaborate with trusted professionals on a project, if we perceive their expertise in the field to be valuable for the outcome.
  • What if clients need to adjust the project scope or direction mid-way?
    Making alterations to design elements during revisions is an ordinary matter. This covers things like color or typeface replacement, imagery modification, etc. But what if you'd changed your mind about the overall project outline or the design logic behind it? Usually we are flexible to accommodate such requests, although with postponement to the original deadline and for additional monetary compensation, based on the scope of changes.
  • What if you perceive a need for changes or alterations in design elements?
    We welcome client feedback. In our service packages, there is usually a fixed amount of revision rounds applied to a project. Each package is different, but our common goal is to ensure your complete satisfaction with the final results. If the scope of revisions is deemed insufficient, you are able to ask for more against a fixed price or by the hour.
  • What payment methods do we accept?
    We accept local UK and international bank transfers, Revolut and by exception, PayPal. Specific payment details are confirmed during the pre-project discussions. Depending on your business and the chosen branding service, there might be some flexibility potential, as we could be able to define milestones for your project and be remunerated through installments when reaching any of these.
  • How is pricing determined for services?
    Pricing is determined by project scope, availability and demand. We offer service packages of different magnitudes, covering various branding needs in a single go. Other than that, after an initial consultation, we may quote prices on project-specific details, based on complexity and duration. In addition to the branding packages, we do provide some fixed-price services as well. There is also an option to buy a retainer package and receive a certain amount of hours to be utilized for your specific tasks.
  • Do we offer branding support after project completion?
    Yes, we do offer paid post-project support to ensure your brand continues to thrive and evolve even after original work is done. If our service packages already did solve your prevailing branding needs, we could eventually discuss either a fixed remuneration for a one-off task or a pre-paid retainer hours to further assist your brand with whatever you might need design-wise.
  • Are post-project analysis and reviews something we are up to?
    If something is related to branding and design, most definitely we are up to. These business instruments can be important. Any such analysis is useful to evaluate brand success and identify areas for future improvement. We might offer post-project analysis as part of a branding package, but if not, you can commission it separately for a charge.
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